How to delete your data from AnyStats.kz

1. Fastest way — via Instagram

Send the word «УДАЛИТЬ» (“delete”; the words DELETE or «ЖОЮ» work too) in Direct to @anystats.kz. We recognise you by the account the message came from and delete everything linked to that Instagram account (section 3). The request is handled by a staff member, not by the auto-reply.

2. Other ways

• Email: sakenov4646@gmail.com (subject “Delete my data”);
• WhatsApp: +7 771 395 99 96;
• Telegram: @anystats_support_bot.

In your request, say what should be deleted and how we can find your data: your Instagram username, phone number or email. If the request comes from a phone, email or account other than the one the data is linked to, we will ask you to confirm that the data is yours, so that we do not delete someone else’s.

3. What we delete

• your Instagram username and Instagram-scoped ID;
• the texts of your comments and messages we stored and the records of what we sent you — from the state file and the log of our auto-reply program;
• report requests: phone number, email, the consent flag and its time, language, download counter; after deletion your personal link and browser cookie no longer open the report;
• at the account owner’s request — the AnyStats.kz account: name, phone, email, connected Kaspi stores together with the login, password, token and cabinet session, products and settings, store orders with buyer data, the Telegram link.

4. What may remain

• payment records and receipts — as long as accounting and tax laws require;
• your comments and conversation in Instagram itself — they are stored by Instagram; you can delete your comment yourself, and we will delete our replies under it if you ask;
• database backups — until they are overwritten on rotation; we will not restore deleted data from them.

5. Timeline

We delete the data within 30 days of receiving the request, usually within a few business days. Once everything is deleted, we confirm it in the same channel the request came from.

6. How we do it

• the administrator finds your report requests on the internal requests screen — by Instagram username, phone, email or ID — and deletes them with the delete button; deletion is permanent;
• removes the records about you from the state file and the log of the Instagram auto-reply program;
• deletes the account, stores and related data in the service’s administration panel.

7. App access in Instagram

Our app works only with the @anystats.kz account and gets no access to your account: you do not log in through it and grant it nothing. You can review and revoke the access of any app in Instagram: Settings and activity → Website permissions → Apps and websites (in a browser — instagram.com/accounts/manage_access) → choose the app → “Remove”. To stop the bot from replying to you, simply do not comment «ХОЧУ» under our posts; we never message anyone first.